SERVICES: CUSTOMER SUPPORT IN THE WORLD

Information

Good service improves your laboratory’s efficiency. CILAS offers worldwide customer service through our sales representative network. The CILAS local representatives are recognized companies working in the field of scientific instrumentation. Highly skilled technicians are trained at the CILAS factory in France.

What is available ?

- On site customer support
- On line customer support
- Training
- Particle characterization services
- Spare parts and consumables delivery
- Document downloading

On site customer support

This support includes:
New instrument installation, configuration and test at the customer site
Hardware and software troubleshooting, spare parts delivery
Preventive maintenance program

On line customer support

This service provides customer support by e-mail or by phone through the local representative or the CILAS offices in France.

Training

Our standard customer training covers all the topics needed for the proper instrument use, results validation and first level maintenance. This training is usually done at the customer site. Off-site training can be organized on request.
Training at the customer service center in France is organized on a regular basis.

Particle characterization services

This service includes:
Application development: our experts will help you in the development of new applications in particles sizing.
SOP (Standard Operating System) optimization on your powder sample: this service will save you time by reducing the amount of time spent developing your SOP. The use of the right protocol will improve your results.
Paid analysis: Send your sample to our laboratory in France and a complete particle size characterization will be made. Our technicians have a wide range of experience in powder characterization. Measurements will be made on the latest CILAS particles size analyzers.
Question and advice about results analysis.

Spare parts and consumables delivery

Spare parts and consumables are shipped worldwide.

Contact customer support

See your local dealer for more information